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Privacy Policy

Privacy Policy – 2026

This privacy policy explains how Loan A Lifeguard Ltd collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Contact Details

Name: Loan A Lifeguard Ltd
Address: 20–22 Wenlock Road, London, N1 7GU
Telephone: 020 3875 8300
Email: enquiries@loanalifeguard.com

We are the data controller responsible for your personal data. If you have any questions about this policy or how we use your information, please contact us using the details above.

Who This Privacy Policy Applies To

This privacy policy applies to:

  • Lifeguards who register with us for permanent or temporary work
  • Customers and individuals who make enquiries or bookings
  • Visitors to our website and users of our services

The Personal Information We Collect

We collect and process the following types of personal information:

Lifeguards

  • Name
  • Home address
  • Email address
  • Telephone number
  • Date of birth
  • National Insurance number
  • Bank account details
  • Right to Work and identity documentation

Customers / Enquiries

  • Name
  • Address
  • Email address
  • Telephone number
  • Payment and billing details

How We Collect Personal Information

We collect personal information:

  • Directly from you when you complete online forms, registration forms, or communicate with us
  • Through our in-house CRM system
  • Automatically when you interact with our website (where applicable)

Why We Use Your Personal Information

We use your personal information to:

  • Organise and manage permanent or temporary employment for lifeguards
  • Verify identity and Right to Work in the UK
  • Share relevant details with prospective employers where necessary
  • Provide accurate quotes and process customer bookings
  • Process payments and manage billing
  • Comply with legal and regulatory obligations
  • Manage our business operations and records

Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases when processing personal information:

  • Performance of a contract – where processing is necessary to provide our services, place lifeguards, or fulfil customer bookings
  • Legal obligation – where processing is required by law, including employment law, tax, payroll, and Right to Work checks
  • Legitimate interests – for recruitment activities, business administration, and operational management (where these interests are not overridden by your rights)
  • Consent – only where required, such as for optional communications. You may withdraw consent at any time where this is the lawful basis used

Consent is not relied upon where processing is required by law or necessary to fulfil a contract.

Special Category Data

We may process special category data where necessary for the purposes of carrying out obligations and exercising rights in the field of employment, social security, and social protection law.

Data Sharing

We may share your personal information with:

  • Prospective employers (for lifeguards)
  • Payroll and payment service providers
  • Banks and payment processors
  • IT, website hosting, and CRM service providers
  • Professional advisers and regulators where required

We do not sell personal data.

International Transfers

We do not transfer your personal data outside the United Kingdom. If this changes, we will ensure appropriate safeguards are in place and update this policy accordingly.

How We Store and Protect Your Information

Your personal information is securely stored using appropriate technical and organisational security measures designed to protect it from unauthorised access, loss, or misuse.

We retain personal information only for as long as necessary for the purposes for which it was collected and to meet legal requirements. For example:

  • Recruitment and placement records are retained for a limited period after placement
  • Payroll, tax, and financial records are retained for up to six years to comply with HMRC requirements

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure.

Your Data Protection Rights

Under data protection law, you have the following rights:

  • Right of access – to request copies of your personal information
  • Right to rectification – to request correction of inaccurate or incomplete data
  • Right to erasure – to request deletion of your personal data in certain circumstances
  • Right to restriction of processing – to request limited use of your data in certain circumstances
  • Right to data portability – to receive your data in a structured, commonly used format
  • Right to object – to object to processing based on legitimate interests or direct marketing
  • Right to withdraw consent – where consent is the lawful basis for processing
  • Rights related to automated decision-making – we do not use automated decision-making that produces legal or similarly significant effects

You are not required to pay a fee to exercise your rights. We have one month to respond to valid requests.

To exercise any of these rights, please contact us using the details above.

How to Complain

If you have concerns about how we use your personal information, please contact us first at:

Email: enquiries@loanalifeguard.com

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be published on our website, and where appropriate, we will notify you directly.

This privacy policy was last updated on 14 January 2026.